سياسة الشحن والإسترجاع

DELIVERY AND RETURN POLICY

Delivery

Delivery is free when purchasing 3 items or more, otherwise, delivery charges are equivalent to $10 in your local currency. We will aim to despatch your order within 2 working days from placing your order online. Orders should reach you within another 3-5 days, please allow more time due to possible customs delays.

Cash-on-delivery (COD)

We provide a COD service through Aramex courier where you can pay upon order delivery for your maximum satisfaction. COD fee is equivalent to $5 paid in your local currency.

Returns

We're sure you'll love your purchase, but if you're not happy for any reason then we’d love to hear from you and we’ll do our best to satisfy you. Just get in touch by emailing support@hairburstarabia.com quoting your order number.

You can return your unwanted purchases to us by post following the instructions on the Terms and Conditions page. Please ensure you enclose your order number in the parcel as well as the reason for return.

Once we have received your returned item(s) we will issue a refund to the payment method used to pay for the order. Please allow 7-10 days for the refund to show in your account.

Additional Returns Information...

We retain the right to request a return of the faulty products with the consignment number on the outside of your parcel, by recorded delivery to the below address, and the products will be inspected. If the fault is agreed, a full refund will be given for the returned products.

We will not be responsible for the cost of postage and packaging to return products. We recommend using a recorded delivery service for returns as we cannot be responsible for products which don't make it back to our warehouse.

Returns address: 79 College Road, Harrow, Greater London, HA1 1BD, UK